Introduction to Service Management with ITIL 4
What you'll learn
- Describing the ITIL framework
- Understanding real-world examples
- Applying ITIL 4 to your organization
- Discuss ITIL 4 concepts with confidence
Requirements
- No prerequisites (we will teach you everything you need to know)
- A desire to learn
Description
IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.
As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.
Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.
Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.
The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
Who this course is for:
- Students who require a basic understanding of the ITIL framework
- Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
- IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement
- Anyone who has an interest in the ITIL framework
Instructors
Jason Dion, CISSP No. 349867, is a former college professor and the lead instructor at Dion Training Solutions. He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With networking experience dating back to 1992, Jason has been a network engineer, Director of a Network Operations and Security Center, and an Information Systems Officer for large organizations around the globe.
He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance.
Learn Faster and Get Certified
Due to the design of our materials, you will learn faster and focus your studies on passing your certifications. With our tools and techniques, you will be ready to take and pass your certification exam on your first attempt!
Training the Cybersecurity Workforce
We strive to train the cybersecurity workforce of today and tomorrow. Whether you need to earn your next certification to be competitive for that position, or you just need to do your continuing education to maintain your current certifications, Dion Training is here to support you.
Learn Faster and Get Certified
Due to the design of our materials, you will learn faster and focus your studies on passing your certifications. With our tools and techniques, you will be ready to take and pass your certification exam on your first attempt!
Training the Cybersecurity Workforce
We strive to train the cybersecurity workforce of today and tomorrow. Whether you need to earn your next certification to be competitive for that position, or you just need to do your continuing education to maintain your current certifications, Dion Training is here to support you.
Jason Dion, CISSP No. 349867, is a former college professor and the lead instructor at Dion Training Solutions. He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With networking experience dating back to 1992, Jason has been a network engineer, Director of a Network Operations and Security Center, and an Information Systems Officer for large organizations around the globe.
He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance.